Refund policy
We want you to love your Shade and Crown hat as much as we loved selecting it. We offer a 30-day return period, meaning you have 30 days from the date you receive your item(s) to request a return.
If your item is faulty or damaged in transit, we will provide a return shipping label. In all other cases, the customer is responsible for return shipping costs. Please note, original shipping costs are non-refundable.
To be eligible for a refund, the item must be:
• Unworn and unused
• In the same condition as received
• With original tags attached
• In the original packaging
• Accompanied by proof of purchase (receipt or order number)
For your protection, we recommend using registered or trackable post, as Shade and Crown cannot accept responsibility for items lost in transit when returned via unregistered mail.
To start a return, please fill in the form that was sent in your delivery.
Please note that returns will need to be sent to the following address:
PO Box 4010 Lake Haven NSW 2263
You can always contact us for any return question at admin@shadeandcrown.com.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@shadeandcrown.com
Exchanges
We do not currently exchange, we offer refund only. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon delivery as we require that you contact us within 5 days of receiving the item. If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and work with you to quickly resolve it.
We want you to love your Shade and Crown hat as much as we loved selecting it. We offer a 30-day return period, meaning you have 30 days from the date you receive your item(s) to request a return.
If your item is faulty or damaged in transit, we will provide a return shipping label. In all other cases, the customer is responsible for return shipping costs. Please note, original shipping costs are non-refundable.
To be eligible for a refund, the item must be:
• Unworn and unused
• In the same condition as received
• With original tags attached
• In the original packaging
• Accompanied by proof of purchase (receipt or order number)
For your protection, we recommend using registered or trackable post, as Shade and Crown cannot accept responsibility for items lost in transit when returned via unregistered mail.
To start a return, please fill in the form that was sent in your delivery.
Please note that returns will need to be sent to the following address:
PO Box 4010 Lake Haven NSW 2263
You can always contact us for any return question at admin@shadeandcrown.com.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@shadeandcrown.com
Exchanges
We do not currently exchange, we offer refund only. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon delivery as we require that you contact us within 5 days of receiving the item. If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and work with you to quickly resolve it.