Privacy policy

Effective date: 01 July 2026

Shade and Crown (ABN 60 739 037 366) ("Shade and Crown", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.shadeandcrown.com (the "Website") or purchase products from us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Website or providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number and postal/delivery address

  • Billing information and payment details (processed securely by our third-party payment providers — we do not store full card details)

  • Order history and purchase preferences

  • Account login details, if you create an account with us

  • Correspondence you send us, including customer service enquiries and return/exchange requests

  • Technical information such as your IP address, browser type, device information and browsing behaviour on the Website (collected via cookies and similar technologies — see clause 6)

  • Marketing preferences, if you opt in to receive newsletters or promotional communications

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Browse or create an account on the Website

  • Place an order or make a purchase

  • Contact us with an enquiry, return, or complaint

  • Subscribe to our newsletter or marketing communications

  • Interact with our social media pages or online advertising

We may also collect information automatically through cookies and analytics tools when you use the Website, and in some cases from third parties such as payment processors, delivery partners, or fraud prevention services.

3. Why We Collect, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for the following purposes:

  • To process and fulfil your orders, including arranging delivery via Australia Post

  • To manage your account and provide customer support

  • To process payments and prevent fraudulent transactions

  • To process returns, refunds and exchanges in accordance with our Returns Policy

  • To send you order updates, delivery notifications, and respond to enquiries

  • To send marketing communications, where you have opted in (you may unsubscribe at any time)

  • To improve the Website, our products, and your shopping experience

  • To comply with our legal obligations, resolve disputes, and enforce our Terms and Conditions

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Australia Post and other delivery/courier partners, to fulfil and deliver your order

  • Payment processors and financial institutions, to process transactions securely

  • IT service providers, website hosting providers, and email/marketing platform providers who assist us in operating the Website and communicating with customers

  • Professional advisors (such as accountants or lawyers), where reasonably necessary

  • Government or regulatory bodies, where required by law

We do not sell your personal information to third parties. Where we engage third-party service providers, we take reasonable steps to ensure they handle your information securely and in accordance with applicable privacy laws.

5. Overseas Disclosure

Some of our service providers (for example, cloud hosting, payment processing, or email marketing platforms) may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our Website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our Website (for example, via analytics tools). You can adjust your browser settings to refuse cookies; however, this may affect the functionality of the Website, including your ability to complete a purchase.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes the use of secure servers, encrypted payment processing, and restricted access to personal information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Direct Marketing

If you have opted in to receive marketing communications from us (such as emails about new products, promotions or sales), you may opt out at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly using the details in clause 11. We will not send you marketing communications if you have opted out or have not provided consent.

9. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details in clause 11. We will respond to your request within a reasonable timeframe. In some circumstances, we may be unable to provide access or correct information, in which case we will explain why.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC contact details are available at oaic.gov.au.

11. Contact Us

For any questions about this Privacy Policy, or to make an access, correction or complaint request, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Policy will be posted on the Website with a revised effective date. We encourage you to review this Policy periodically.