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FAQ's
Frequently Asked Questions
Everything you need to know about shopping with Shade & Crown.
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Please contact our friendly team.
Shopping
How do I choose the right hat size?
Our hats are available in multiple sizes, and many styles feature an adjustable ComfyFit band for a more personalised fit.
Visit our Size Guide for measuring instructions and sizing recommendations.
Are your hats adjustable?
Many Shade & Crown hats include an internal ComfyFit adjustment system, allowing you to customise the fit for greater comfort and security.
Please refer to individual product pages for specific sizing details.
Do all hats offer UPF50+ protection?
Many of our collections feature certified UPF50+ sun protection. Please refer to individual product descriptions to confirm whether a particular style offers UPF50+ protection.
Shipping
How long does shipping take?
We aim to dispatch all orders within 48 hours.
Express orders placed before 12:00 pm (AEST) are generally shipped the same business day.
Delivery times may vary depending on your location.
Do you offer free shipping?
Yes.
We offer free standard shipping on Australian orders over $150.
Do you ship internationally?
Yes.
We ship internationally to many countries, including New Zealand.
Please note that customs duties and import taxes may apply depending on your country's regulations.
Returns
Can I return my order?
Yes.
We offer a 30-day return period, provided the item is unworn, unused, in its original packaging, and has all tags attached.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you'd like a different style or size, simply return your original purchase for a refund and place a new order.
Product Care
How should I store my hat?
We recommend storing your hat in one of our hat boxes whenever possible to help preserve its shape and keep it clean.
Avoid hanging your hat on a wall for extended periods, and always handle it by the brim rather than the crown.
How do I clean my hat?
Care instructions vary depending on the material.
Please visit our Hat Care Guide or refer to your product page for detailed care recommendations.
Warranty
Do your hats include a warranty?
Yes.
Shade & Crown offers a 12-month warranty covering manufacturing defects in materials and workmanship.
The warranty does not cover normal wear and tear, accidental damage, improper storage, or alterations made after purchase.
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